Cybersecurity Incident Response Services

Prepare your organization for a cybersecurity incident and get backup from our team of security incident experts.

Top-Tier Security Incident Preparation

Incident response (IR) is an organized approach to rapidly responding to the aftermath of a cybersecurity breach, incident, or attack. The goal is to quickly identify an attack, minimize its effects, contain the damage, and identify the root cause of the incident to reduce the risk of future incidents. When security threats arise, fast IR is critical for proper identification and containment of the risk.

FRSecure delivers cybersecurity incident response services that can stand up to these tough situations and properly handle any incident. There is no one-size-fits all solution for cybersecurity, which is why we offer various IR options that can be tailored to meet your specific needs.

Need IR help?

From emergency situations to preventative efforts, FRSecure can help. Reach out to us for a free incident triage call, to help improve your IR program, or both!

Emergency Response Services

Ransomware

Ransomware is a type of malware that uses encryption to hold information captive until attackers are paid. FRSecure will assist in the identification, containment, and recovery of ransomware—and help you prevent and prepare for future incidents.

Business Email Compromise

Business Email Compromise (BEC) is one of the most common attack vectors that exists and often leads to further issues. FRSecure can help address email-related incidents your organization may face.

Malware Outbreak

Malware is designed to quickly spread across devices, workstations, and networks. FRSecure will assist in swift identification, containment, removal, and recovery in the event of a malware outbreak.

System Intrusion

Monitoring the events occurring in a network and analyzing them for signs of possible incidents is critical in incident response programs. And if someone gets in, we can help.

Threat Hunting

Threat hunting is the review of your environment and network footprint, looking for and locating malicious activity. FRSecure will assist with this proactively and if you suspect an incident.

Forensics

Digital forensics is the process of uncovering and interpreting data, ultimately preserving any evidence related to cyber incidents. If you suspect a compromise, FRSecure's incident response team will assist with forensics.

Proactive Incident Response Services

Response Preparation and Management (RPM)

RPM

Our RPM program focuses on preparing to identify and respond to incidents. Intended for new or growing IR programs, we'll help build your capabilities and ensure you're ready to handle the unexpected.

Virtual Cybersecurity Incident Manager (vCSIM)

vCSIM

Intended for mature IR programs, this is more than a block of sign-and-save retainer hours. A dedicated analyst learns your environment, provides a readiness assessment, and works with your team to optimize your capabilities.

CSIRT Registration

Registration Services

Preemptively provide FRSecure with incident response plan documents and network configurations in the event they are needed in an emergency situation. This will save crucial time and money when an incident occurs.

Retainer

Purchase a block of hours and use them for a number of support options. Includes 24/7/365 phone and email support with a guaranteed response time in the event of a security incident.

Plan Creation & Coaching

An incident response plan is crucial to ensuring your business is prepared to handle incidents, but developing them can be hard. We'll provide guidance, expertise, and coaching to craft an appropriate response plan and train your team on how to use it.

Tabletop Exercises

The only way to truly assess the effectiveness of a plan is to test it in action. Select the "stress level" you want to test, and we'll walk you through a scenario to see how well you hold up. And, of course, we'll give recommendations after testing.

Incident Response Managed Services

vCSIM vs. RPM

Annual Program
Ideal for New or Growing IR Programs
Risk Registration
Biannual External Vulnerability Scan
Project Hyphae Enrollment
Weekly Threat Intel Discussion w/ Dedicated Liaison
Retainer Hours
Annual Tabletop Exercise
IR Readiness Assessment
IR Plan Drafting or Review

Annual Program
Ideal for Established IR Programs
Risk Registration
One-time External Vulnerability Scan
Project Hyphae Enrollment
Biweekly Threat Intel Discussion w/ Dedicated Liaison
Retainer Hours
Annual Tabletop Exercise
IR Readiness Assessment
IR Plan Drafting or Review

"The higher level of security we’ve achieved with their guidance has allowed our business to grow immensely."

Security Administrator

Premier Printing Company

Incident Response Steps

Preparation

Preparation is about developing a plan—establish a Cyber Security Incident Response Team (CSIRT), define appropriate lines of communication, articulate services necessary to support response activities, and procure the necessary tools.

Identification

Confirm the existence of an incident and find the initial point of ingress. Determine the scope, impact, and extent of the damage caused by the incident, preserve digital evidence, and conduct forensic analysis.

Containment

Isolate affected systems for forensic analysis. This helps regain control of the situation and limit the extent of the damage using a varied number of techniques based on severity, damage, and legal considerations.

Eradication

Eradication requires the removal and addressing of all components and symptoms of the incident. Validation is also performed to ensure the incident does not reoccur.

Recovery

Recovery involves the steps required to restore data and systems to a healthy working state allowing business operations to resume.

Lessons Learned

Analysis is conducted on the systems that were impacted by the incident and how the attack occurred. Then a plan is developed to prevent it from happening again.

"Since our industry is so highly regulated, we wanted to be sure our security was performing as well as it possibly could. We are subject to customer audits, and FRSecure helped us strengten our policies and operating procedures to frame us in the best light with our customers. There is a lot of depth to their background in information security and physical security. They know how to provide full coverage and give good suggestions to eliminate gaps."

CTO

CaringBridge

What Types of Situations Do We Handle?

01.

Priority One Incident

Critical Incident – Likely Breach:

Incident affecting critical systems or information with the potential to impact revenue or customers.

Examples include:

Application, system, or privileged account compromise
Denial of service
The exploitation of known vulnerabilities
Unauthorized access to information
Unauthorized modification of information

02.

Priority Two Incident

Serious Incident – Possible Breach:

Incident affecting critical systems, non-critical systems, or unregulated information, which does not impact revenue or customers.

Examples include:

Login attempts (brute force)
Policy violations
Social engineering
Unprivileged account compromise
Virus/malware outbreak

03.

Priority Three Incident

Moderate Event – Low Likelihood of Breach:

Incident affecting non-critical systems or information, not impacting revenue or customers. Generally, a single user issue.

Examples include:

Spyware
Dialer
Unauthorized use of resources

04.

Priority Four Incident

Security Event – Non-Incident:

No destructive behavior seen. In general, these would be considered to be part of normal support operations.

Examples include:

Spam
Inappropriate content
Scanning
Copyright

Incident Response Statistics

How does your current program stack up?

The FRSecure Way

Why work with FRSecure?

Expertise

The FRSecure team has more than 300 years of combined experience working in information security and boasts over 30 different certifications.

Mission

Our mission is to fix the broken information security industry. Not only do we respond to incidents, but we also solve as many weaknesses as we can in your security environment. Being with organizations before, during, and after a breach is the only way we can truly improve their security and protect the sensitive information entrusted to them.

Style

Each organization is different, and every security program is at a different stage of maturity, so cookie-cutter solutions aren’t an option. We get to know your security program intimately and develop a custom incident response plan.

Focus

Information security is all we do. We don’t do IT, sell hardware, or provide insurance. Our cybersecurity incident response team focuses solely on helping your organization prevent and respond to security incidents. Our team works hard to be a partner—collaborating with and educating your team every step of the way.

Emergency Response Benefits

Verifiable Industry Experience
Expert Advisor
Strategic Security Planning
Save On Training & Certification Costs
Objective Measurable Performance
Access to a Team of Experts
Wide-range of Specialized Expertise
Scalable Bandwidth
Proven Methodology
Guaranteed SLA

Verifiable Industry Experience
Expert Advisor
Strategic Security Planning
Save On Training & Certification Costs
Objective Measurable Performance
Access to a Team of Experts
Wide-range of Specialized Expertise
Scalable Bandwidth
Proven Methodology
Guaranteed SLA

Verifiable Industry Experience
Expert Advisor
Strategic Security Planning
Save On Training & Certification Costs
Objective Measurable Performance
Access to a Team of Experts
Wide-range of Specialized Expertise
Scalable Bandwidth
Proven Methodology
Guaranteed SLA

“FRSecure wants to make sure that they give you exactly what you need, and that’s the primary reason that I went back to them. They really offer you very personal instruction and guidance.”

Senior IS Officer

First National Minnesota Bank