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Get your organization prepared in the event of a cybersecurity incident. Get backup from our team of security incident experts.

Incident Response

Cybersecurity Incident Response Services

What is Incident Response?

Top-tier security incident experts to ensure you are prepared

Incident response is an organized approach to rapidly responding to the aftermath of a security breach, incident, or cyberattack. The goal of incident response is to quickly identify an attack, minimize its effects, contain the damage, and identify the root cause of the incident to reduce the risk of future incidents. When security threats arise, quick incident response is critical for proper identification and containment of the risk.

FRSecure strives to deliver cybersecurity incident response services that will meet all of our client needs in these tough situations and will leave you confident your incident was properly handled. FRSecure understands that cybersecurity incident response services are not a one-size-fits-all delivery; that’s why we have multiple options and will work with you to tailor a solution that meets your needs.

How can we help?

Whether you’re in the middle of an incident or just want to be prepared in the event that an incident occurs, contact FRSecure’s emergency response team today.

CONTACT US

Emergency Response Services

Ransomware

Ransomware

Ransomware is a type of malware that uses encryption to hold information captive until attackers are paid. FRSecure will assist in the identification, containment, and recovery of ransomware—and help you prevent and prepare for future incidents.

Business Email Compromise

Business Email Compromise

Business Email Compromise (BEC) is one of the most common attack vectors that exists. These email attacks often lead to further issues. FRSecure can help address email-related incidents your organization may face.

Malware Outbreak

Malware Outbreak

By design, malware can quickly spread across devices, workstations, and networks. Because of this, identification and containment must be done swiftly. FRSecure will assist in the containment, removal, and recovery in the event of a malware outbreak.

System Intrusion

System Intrusion

Monitoring the events occurring in a network and analyzing them for signs of possible incidents is critical in incident response programs. And if someone gets in, we can help.

Threat Hunting

Threat Hunting

Threat hunting is the review of your environment and network footprint, looking for and locating malicious activity. FRSecure will assist with this both proactively, and if you suspect an incident.

Forensics

Forensics

Digital forensics is the process of uncovering and interpreting data, ultimately preserving any evidence related to cyber incidents. If you suspect a compromise, FRSecure's incident response team will assist with forensics.

Proactive Incident Response Services

Virtual Cybersecurity Incident Manager (vCSIM)

vCSIM

More than a block of sign-and-save hours used for retainer services—a dedicated analyst learns your environment, provides a readiness assessment, and works with your team to improve your incident response capabilities.

Response Preparation and Management (RPM)

RPM

Our RPM program focuses on preparing to identify and respond to incidents. No matter what your incident response capabilities are, we'll work with you to build upon them—ensuring you're ready to handle the unexpected.

CSIRT Registration

Registration Services

Preemptively submit IR plan documents and network configurations with FRSecure in the event they are needed in an emergency situation. This will save crucial time and money when an incident occurs.

Retainer

Retainer

More traditional retainer services—purchase a block of hours and use them for a number of support options. Includes 24/7/365 phone and email support with a guaranteed response time in the event of a security incident.

Plan Creation & Coaching

Plan Creation & Coaching

An incident response plan is crucial to ensuring your business is prepared to handle potential incidents, but developing them can be hard. We'll provide guidance, expertise, and coaching to craft an appropriate response plan and train your business on how to use it.

Tabletop Exercises

Tabletop Exercises

The only way to truly assess the effectiveness of a plan is to test it in action. Select the "stress level" you want to test, and we'll walk you through a scenario to see how well you hold up. And, of course, we'll give recommendations.

Incident Response Managed Services

vCSIM vs. RPM

Virtual Cybersecurity Incident Manager (vCSIM)

  • Ideal for Established IR Programs
  • Risk Registration
  • External Vulnerability Scan
  • Recon
  • Tabletop
  • Cyber Threat Intel
  • Executive Preparation
  • Retainer Hours
  • IR Readiness Assessment
  • IR Plan Drafting or Review

Response Preparation and Management (RPM)

  • Ideal for New or Growing IR Programs
  • Risk Registration
  • External Vulnerability Scan
  • Recon
  • Tabletop
  • Cyber Threat Intel
  • Executive Preparation
  • Retainer Hours
  • IR Readiness Assessment
  • IR Plan Drafting or Review
"The higher level of security we’ve achieved with their guidance has allowed our business to grow immensely."
Security Administrator
Premier Printing Company

Incident Response Steps

1.

Preparation

Preparation is about developing a plan—establish a Cyber Security Incident Response Team (CSIRT), define appropriate lines of communication, articulate services necessary to support response activities, and procure the necessary tools.

2.

Identification

Identification aims to confirm the existence of an incident and find the initial point of ingress—determine the scope, impact, and extent of the damage caused by the incident, preserve digital evidence, and conduct forensic analysis.

3.

Containment

The containment stage is for isolating affected systems for forensic analysis. This helps regain control of the situation and limit the extent of the damage using a varied number of techniques based on severity, damage, and legal considerations.

4.

Eradication

Eradication requires the removal and addressing of all components and symptoms of the incident. Validation is also performed to ensure the incident does not reoccur.

5.

Recovery

Recovery involves the steps required to restore data and systems to a healthy working state allowing business operations to be returned.

6.

Lessons Learned

Analysis is conducted on the systems that were impacted by the incident. Information is provided about how the attack occurred, and a plan is developed to prevent it from happening again.

"Since our industry is so highly regulated, we wanted to be sure our security was performing as well as it possibly could. We are subject to customer audits, and FRSecure helped us strengten our policies and operating procedures to frame us in the best light with our customers. There is a lot of depth to their background in information security and physical security. They know how to provide full coverage and give good suggestions to eliminate gaps."
CTO
CaringBridge

What Types of Situations Do We Handle?

01.

Priority One Incident

Critical Incident – Likely breach:

Incident affecting critical systems or information with the potential to impact revenue or customers.

Examples include:

  • Application, system, or privileged account compromise
  • Denial of service
  • The exploitation of known vulnerabilities
  • Unauthorized access to information
  • Unauthorized modification of information
02.

Priority Two Incident

Serious Incident – Possible breach:

Incident affecting critical systems, non-critical systems, or unregulated information, which does not impact revenue or customers.

Examples include:

  • Login attempts (brute force)
  • Policy violations
  • Social engineering
  • Unprivileged account compromise
  • Virus/malware outbreak
03.

Priority Three Incident

Moderate Event – Low likelihood of breach:

Incident affecting non-critical systems or information, not impacting revenue or customers. Generally, a single user issue.

Examples include:

  • Spyware
  • Dialer
  • Unauthorized use of resources
04.

Priority Four Incident

Security Event – Non-incident:

No destructive behavior seen. In general, these would be considered to be part of normal support operations.

Examples include:

  • Spam
  • Inappropriate content
  • Scanning
  • Copyright

Work with our team of security experts

Emergency & Preventative Incident Response Services

The FRSecure Way

Why work with FRSecure?

Expertise

FRSecure has been in business for over 10 years, and our team has more than 300 years of combined experience working in information security and boasts 30 different kinds of certifications. When it comes to handling security incidents, you have the benefit of experience in your corner.

Mission

Our mission at FRSecure is to fix the broken information security industry. Not only do we respond to incidents, but we also solve as many weaknesses as we can in your security environment. Being with organizations before, during, and after a breach is the only way we can truly improve their security and protect the sensitive information entrusted to them.

Style

Our style isn’t “cookie cutter.” We recognize that each organization is different, and every security program is at a different stage of maturity. We get to know your security program intimately as well as store your network configurations so we can respond swiftly and effectively should an incident arise.

Focus

Information security is all we do. We don’t do IT, sell hardware, or provide insurance. We only do security. Because of this, our incident response team can focus solely on helping your organization prevent and respond to security incidents. Our team works hard to be a partner—collaborating with and educating your team every step of the way.

Emergency Response Benefits

by Team Type

FRSecure Managed Services

  • Verifiable Industry Experience
  • Expert Advisor
  • Strategic Security Planning
  • Save On Training & Certification Costs
  • Objective Measurable Performance
  • Access to a Team of Experts
  • Wide-range of Specialized Expertise
  • Scalable Bandwidth
  • Proven Methodology
  • Guaranteed SLA

Emergency Response Without Managed Services

  • Verifiable Industry Experience
  • Expert Advisor
  • Strategic Security Planning
  • Save On Training & Certification Costs
  • Objective Measurable Performance
  • Access to a Team of Experts
  • Wide-range of Specialized Expertise
  • Scalable Bandwidth
  • Proven Methodology
  • Guaranteed SLA

In-House Breach Response/Internal Team

  • Verifiable Industry Experience
  • Expert Advisor
  • Strategic Security Planning
  • Save On Training & Certification Costs
  • Objective Measurable Performance
  • Access to a Team of Experts
  • Wide-range of Specialized Expertise
  • Scalable Bandwidth
  • Proven Methodology
  • Guaranteed SLA
“FRSecure wants to make sure that they give you exactly what you need, and that’s the primary reason that I went back to them. They really offer you very personal instruction and guidance.”
Senior IS Officer
First National Minnesota Bank

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