Cybersecurity for Healthcare Services Provider
The recommendations provided by FRSecure provided a path for the client, increasing their overall security and remedying any vulnerabilities. The team establishes a seamless workflow and provides detailed reporting to ensure a smooth collaboration between teams
I am the VP of tech and operations for Emerging Therapy Solutions, a healthcare service provider. We provide coordination of transplant services from traditional organs to bone marrow. We are also breaking into the new gene therapy transplant market, helping get those services into the hands of patients that need them.
In the healthcare space, we have to keep everything secure to protect patient’s data. We were looking for help creating a baseline annual security review process.
FRSecure provides cybersecurity and testing services. First, they helped with our annual security review. This is a comprehensive review of everything related to our business, including policies and procedures. Their team also performed an internal scan and audit of our systems, reporting on the maturity level of our infrastructure. They helped us create a roadmap where we can track progress reports on security compliance. Next, they provided recommendations for what they viewed as areas of weakness. They also provided a rating and an explanation of their rating scales. This showed us how we rank against norms and standards and where we should be. The team also ran an external penetration test against our public facing audits. They scanned and tested the security of those systems. Then, the FRSecure team provided reporting on any vulnerabilities they found through those tests and recommendations to remedy them. Finally, they run quarterly internal scans.
What is the team composition?
I work with three members of the FRSecure team, including Christy (Client Success Manager), Victoria (Security Analyst), and Joshua (Associate Analyst).
How did you come to work with FRSecure?
Our compliance officer had worked with FRSecure while at another company and recommended them to us.
How much have you invested with them?
We have invested between $15,000–$20,000.
Based on my past experience, working with FRSecure was exceptional. They’re extremely knowledgeable. This can be a daunting task for an organization and they were very professional and patient. The FRSecure team doesn’t waste time, they get right to it. Additionally, the results were very well laid out and did a great job of giving us a clear picture of what we needed to work on. They were also willing to accommodate some of our extra requests.
How did FRSecure perform from a project management standpoint?
Christy currently runs our account and she does a great job communicating with us. I ended up feeling like they were a part of our team.
What did you find most impressive about them?
They brought professionalism, experience, knowledge, and logic to this endeavor. From the get-go, you can tell they’re experts in the space. I felt comfortable working with them, they really know what they’re talking about.
Are there any areas they could improve?
No, everything went exceptionally well.
Do you have any advice for potential customers?
Explore the process upfront with them. Go into the engagement knowing you’re going to work with a well-organized, well-structured, and professional team. Listen to them and don’t fight the process.